Conversational commerce order automation
Chatbot · Order Automation · Conversational Commerce · Backend Integration
The client
A food and retail business receiving a high volume of customer orders through Telegram and relying on staff to manually capture product selections, quantities, delivery details and payment information.
Challenge
Manual order processing created delays, data-entry errors and unnecessary staff workload. As order volume grew, the business needed a faster, more reliable way to capture orders without adding more manual operations.
Scope & features
- Conversational ordering flow
- Product and menu browsing
- Item and quantity selection
- Delivery address collection
- Payment information capture
- Order confirmation
- Backend order synchronization
- Automated customer messaging
- Order status handling
Solution
Built a conversational ordering system that handles the complete Telegram order flow and syncs order data with the company's backend.
Outcome
100% of Telegram order intake is automated, processing time went from minutes to seconds, and staff no longer re-enter orders by hand.
Tech stack
- Node.js
- Telegram Bot API
- Make.com
- PostgreSQL
- REST API
- Google Sheets API
100%
of Telegram orders automated
Start with an AI audit
A focused review of your operations, data and automation — and a prioritized roadmap with ROI estimates. The same entry point our long-term partners started from.
Talk to the team