AI automation of a customer-support department
Support Automation · NLP · Production AI
Challenge
A high-load support operation handled 100K+ chat messages per month; routine requests consumed operators' time and consistent routing and quality were impossible to maintain manually.
Solution
A production support-automation system: request classification, automatic answers to routine questions, routing and escalation of complex cases to human operators — deployed for an iGaming operator with built-in answer quality control.
Outcome
Production chat automation running at 100K+ messages per month with controlled answer quality and operators focused on complex cases.
100K+
messages per month automated
Start with an AI audit
A focused review of your operations, data and automation — and a prioritized roadmap with ROI estimates. The same entry point our long-term partners started from.
Talk to the team