Client booking automation for a cleaning service
Automation · Chatbot · CRM Integration
The client
A UK cleaning services company managing residential and commercial appointments through phone calls and direct messages.
Challenge
Bookings were handled by hand, causing double bookings, missed appointments and heavy administrative work. Staff spent several hours a day coordinating schedules, confirmations and reminders.
Scope & features
- Automated booking chatbot
- Service selection
- Date and time scheduling
- Address collection
- Booking confirmations
- Automated reminders
- Google Calendar synchronization
- CRM integration
- Telegram and website booking flows
Solution
Automated the complete booking journey, from service selection to confirmation and reminders, with calendar and CRM synchronization.
Outcome
100% of bookings are automated, no-shows dropped by ~40%, and staff save 2–3 hours a day on manual scheduling.
Tech stack
- Make.com
- Telegram Bot API
- Google Calendar API
- Airtable
- Google Sheets
~40%
fewer no-shows
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