AI voice assistant for lab discovery
Voice AI · Location Services · Conversational Search · Web App
The client
A medical laboratory network serving patients across multiple locations that needed a faster way to direct users to the right branch based on location, required tests and service availability.
Challenge
Patients had to navigate complex websites or call support lines to find the nearest suitable laboratory. That created friction for users and filled the call center with repetitive branch, service and opening-hours queries.
Scope & features
- Voice-based lab search
- Natural-language queries
- Location-based branch matching
- Test and service matching
- Branch details and opening hours
- Directions and route support
- Web assistant integration
- Call deflection
- Patient self-service
Solution
Built a voice-enabled AI assistant embedded in the laboratory network's website. Users describe their location and the test they need, and the assistant finds the nearest suitable branch with the relevant service details.
Outcome
Routine call-center demand went down, and users find a suitable laboratory in under 30 seconds.
Tech stack
- Node.js
- React
- Deepgram
- ElevenLabs
- OpenAI API
- Google Maps API
- PostgreSQL
<30 s
to find the right lab
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